FAQ

Can I cancel my order after making a purchase on the website? Yes, you can.

We offer instant cancellations for orders within 2 hours of purchase. If you change your mind within this time frame, send an email to us at hello@lumina-cosmetics.com and we will cancel your order and refund your order in full.

How can I return or exchange an item?

Our return policy is valid for 30 days from the delivery of our package to your address. We accept returns on all items within 30 days to meet customer expectations and ensure your satisfaction. We are confident that our product selection will meet your expectations, but if you would like to make a return, please contact our support team at hello@lumina-cosmetics.com and/or review our return policy.

What types of payments do you accept? 

We offer payments via Stripe, our payment processor, with the option to pay for your purchases with Apple Pay, Visa, Mastercard and American Express.

What happens if the item I ordered arrives broken or damaged?

We will offer you a new item and/or a refund if this is the case. If you discover a fault or defect with the item, please contact us within 30 days of receiving the item and we will work with you to find a solution. hello@lumina-cosmetics.com.